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What You Agree To When You Open an Account

These terms set out the rules between you and hongkongpols — what we expect, what you can expect from us, and how your account, deposits, and withdrawals are handled.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms notified via account
hongkongpols What You Agree To When You Open an Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Our terms are written to be enforceable and transparent — not buried in ambiguous language. Here is how we handle the four areas that matter most to account holders dealing with these terms.

Data Handling

We collect only what is needed to run your account — login credentials, transaction records from DANA, OVO, or GoPay, and contact details. We do not sell your data to third parties.

Account Security

Your account is protected by password and OTP verification. If you believe someone else has accessed your account, contact support immediately and we will lock access while we investigate.

Data Retention

Transaction records tied to your account are retained in line with our obligations under applicable law. You can request a summary of stored data by contacting support with your account ID.

Requesting Changes

To update personal details, dispute a recorded transaction, or request account closure, submit your request through live chat or email with your account ID and supporting information.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about how a rule was applied to your account, our support team handles terms-related queries directly. You can reach us through the channels below. When contacting us about a specific clause, please include your account ID and the relevant transaction reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms query. Have your account ID ready so our team can pull up your case without delay.

Email Support

Send a written query to our support address for clause clarifications or formal disputes. We respond to terms-related emails in the order they are received.

Account Help Centre

The help section inside your account lists common terms questions, payment rule summaries, and steps to submit a formal review request if you believe a rule was misapplied.

Common Questions About These Terms

These are the questions we hear most often from account holders in Indonesia about how our terms apply to their account, payments, and access rights.

Yes. These terms cover every transaction on your account, including deposits and withdrawals made through DANA, OVO, and GoPay. Payment-specific processing steps are set out separately in your account deposit section.

We notify you via your registered account when terms change. Continued use of the platform after that notification is treated as your acceptance of the updated terms. You should review any changes before logging in again.

Yes. Contact support through live chat or email with your account ID and the transaction or decision reference. We review disputes in the order received and respond with a written outcome.

Access and eligibility depend on local law and are available only where permitted. It is your responsibility to confirm that using the platform is lawful in your region before opening or continuing to use an account.

Submit a request through live chat or email, including your account ID. We will provide a summary of stored data associated with your account in line with applicable retention rules.

Raise a formal dispute via email or live chat. Include your account ID, the specific clause you believe was misapplied, and any supporting transaction references. Our team will review and respond in writing.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.