Reference

KYC Documents: What We Need and Why

At hongkongpols, KYC verification unlocks your full account — deposits, withdrawals, and wallet linking with DANA, OVO, or GoPay all depend on a cleared identity check. Submit the right documents once, and every transaction after that moves without friction.

ID Document UploadSelfie VerificationWallet Name MatchAddress ProofAccount Cleared
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hongkongpols KYC Documents: What We Need and Why
hongkongpols What KYC Covers on Your Account

What KYC Covers on Your Account

KYC — Know Your Customer — is the identity check we run before your account reaches full withdrawal access. You will need a government-issued photo ID, such as a national identity card or passport, plus a live selfie that matches it. If your withdrawal wallet is DANA, OVO, or GoPay, the registered name on that wallet must match the name on your

ID exactly. Players in Palembang who complete KYC correctly the first time avoid delays when they request a payout. We also ask for a recent proof of address in some cases — a utility bill or bank statement dated within the last three months works. Once all documents are approved, your account status updates and withdrawal limits open up fully.

KYC HELP CHANNELS

Get Help With Your Verification

If a document gets flagged or your selfie does not match, reach out through any of these channels. Our team checks submissions and can tell you exactly which step needs attention so you are not left guessing.

Live Chat Support Open the chat widget from your account page and type your KYC query. An agent will pull up your submission status and tell you what is missing or mismatched.
Email Document Review Send your KYC documents to our support email if the upload portal shows an error. Include your account ID in the subject line so the review team links it correctly.
Wallet Name Mismatch Help If your DANA, OVO, or GoPay wallet name does not match your ID, contact support before re-submitting. We will guide you through the correction path without triggering an account hold.
VERIFICATION STANDARDS WE HOLD

How We Handle Your KYC Documents

Document security and review consistency matter to us. We apply the same verification standard to every account — no shortcuts and no arbitrary rejections. Here is how we keep the process fair and your data safe.

Encrypted Document Storage Every ID scan and selfie you upload is stored under SSL encryption. We do not share your documents with third parties outside the verification process, and access is logged.
Consistent Review Process Our review team follows a fixed checklist for every submission — same criteria whether your account is new or long-standing. There is no queue-jumping and no selective enforcement.
Wallet Matching Protocol We cross-check your DANA, OVO, or GoPay wallet registration name against your submitted ID before any withdrawal is released. This protects your payout from going to the wrong account.
Re-submission Without Penalty A rejected document does not lock your account. You can correct and re-upload through the same portal. We notify you with a clear reason so the second attempt goes through smoothly.

KYC Terms You Will See on Your Account

These are the exact terms that appear during your verification flow. Each one has a specific meaning — understanding them helps you submit correctly the first time.

01
What does KYC mean?

KYC stands for Know Your Customer. It is the identity verification process a platform uses to confirm you are who you say you are before releasing withdrawal access.

02
What is a liveness check?

A liveness check is a selfie or short video scan that confirms a real person is present. It prevents someone from using a printed photo to pass identity verification fraudulently.

03
What is document expiry in KYC?

Document expiry means your submitted ID must be valid on the date you upload it. An expired national identity card or passport will be rejected and you must resubmit a current one.

04
What does wallet name match mean?

Wallet name match means the account holder name on your DANA, OVO, or GoPay wallet must be identical to the name on your verified ID before any payout is processed.

05
What is proof of address in this context?

Proof of address is a document — utility bill, bank statement — dated within three months that confirms your residential address. It is requested when your ID address cannot be verified independently.

06
What does verification status mean?

Verification status is the label on your account showing whether KYC is pending, under review, approved, or requires resubmission. Approved status is needed to unlock full withdrawal access.

Common Questions About KYC Verification

Real questions from the account flow — answered plainly so you know exactly what to do at each step of verification.

We accept a national identity card or passport as your primary ID. Either must be current and show your full name, date of birth, and a clear photo that matches your selfie submission.

Your DANA, OVO, or GoPay payout is released to the wallet name on file. If it does not match your verified ID, we cannot confirm ownership and the withdrawal is held until you resolve the mismatch.

Review time varies. We aim to process complete submissions promptly, but if a document is unclear or partially cut off in the scan, the review takes longer while we request a cleaner copy.

A rejected selfie does not freeze your account. You will see the rejection reason in your account notification. Retake the selfie in good lighting, face forward, and make sure your full face is visible within the frame.

We currently accept national identity cards and passports as primary KYC documents. A driving licence alone is not sufficient — pair it with one of the accepted primary documents if additional address proof is needed.

You can deposit before completing KYC, but withdrawals to your DANA, OVO, or GoPay wallet are held until your identity is verified. We recommend submitting documents early so there is no wait when you want to withdraw.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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